Anna + Nina jewellery is made by hand and therefore delicate. To ensure your piece will remain as new, please handle it with care.
 

• Avoid wearing your jewellery while exercising. Any plated piece is vulnerable to scratches. For items covered with enamel or plating please avoid scratching on hard surfaces.
   
• Do not wear your jewellery in the shower, pool or spa. Chlorine is very damaging to jewellery and can lead to your jewellery breaking. Moisture may also be the cause of oxidation so clean your item with a dry cloth if your item has been stored, or in touch with liquids. Pearls, for example, are porous and - despite coming out of the water - do not like moisture.

• Take off your jewellery while using any harsh chemicals as they can affect the shine and polish of your piece
   
• Put jewellery on last. Make-up, perfume, hair products, and lotions can damage.
   
• Clean your jewellery. For gold plated & silver items use a soft and dry cloth, do not use any liquids.

• We strongly advise to take off all your jewellery before sleeping to elongate the lifespan of your items. Sleeping with your jewellery can cause excessive stress and wear and tear, more so than wearing your jewellery during the day.

Store your pieces in a clean, dry space. We recommend a therefore destined pouch or jewellery box and not to store it in the Anna + Nina packaging at home. It is best to store items separately to keep them from scratching or tangling. Avoid hanging necklaces or bracelets made with pearls or beads.

Please get in touch with the store where your purchase was made. If you receive a damaged or faulty product, send us a mail on webshop@anna-nina.nl and attach a picture and the order number. Contact us as well if you are not sure your item is as it should be or does not close properly. We offer 2 months warranty on Gold plated & Silver items. Starting from date of purchase.

Our warranty does not apply to:

• Scratches caused by normal wear
• Improper use or storage of your product
• Items modified or altered by any third party outside of Anna + Nina.
• We cannot cover lost jewellery items, we need the defective item back to offer compensation or repair.

In case of discoloured Gold plated jewellery outside the warranty period, we offer a plating service at our store located at Gerard Doustraat 94, Amsterdam. Prices vary per product type starting from €24,95. Read more about this here.

Anna + Nina jewellery is made by hand and therefore delicate, please handle with care.

• Avoid wearing your jewellery while exercising. Gold a soft metal, which means it is vulnerable to scratches. This also applies to rings with precious gemstones. Gemstones vary in softness and can best not be worn during sports.

• Do not wear your jewellery in the shower, pool or spa. Chlorine is very damaging to jewellery and can lead to your jewellery breaking. Moisture may also be the cause of oxidation so clean your item with a dry cloth if your item has been stored in, or came in touch with, liquids. Pearls, for example, are porous and - despite coming out of the water - do not like moisture.

• Take off your jewellery while using any harsh chemicals as they can affect the shine and polish of your piece. Put jewellery on last. Make-up, perfume, hair products, and lotions can damage.

• Clean your 14K Gold jewellery. You may use lukewarm water with a mild non perfumed dish soap and a soft toothbrush. When in doubt/ in need of a professional cleaning by our Goldsmiths, please visit our Atelier at Herengracht 369, or contact them on herengracht@anna-nina.nl.

• We strongly advise to take off all your jewellery before sleeping to elongate the lifespan of your items. Sleeping with your jewelry can cause excessive stress and wear and tear, more so than wearing your jewellery during the day.

Store your pieces in a clean, dry space. It is best to store items separately to keep them from scratching or tangling. Avoid hanging necklaces or bracelets made with pearls or beads.

If you want to make a claim under your warranty, you received a damaged or faulty product, please contact us right away. With a store purchase, please get in touch with the store where your purchase was made. In case of a webshop order send us a mail on webshop@anna-nina.nl and attach a picture and the order number. Contact us as well if you are not sure your item is as it should be or does not close properly.

We offer a 12 month warranty on 14K & other Gold jewellery, starting from the date of purchase and can’t be prolonged if items are not worn until later. Our warranty does not apply on products purchased in stores or webshops other than anna-nina.nl or our official Anna + Nina Stores. Retroactive solutions are not possible, report any complaint(s) right away.

Our warranty does not apply to:

• Scratches caused by normal wear.
• Improper use or storage of your product.
• Items modified or altered by any third party outside of Anna + Nina.
• We cannot cover lost items such as earrings, we need the defective item back to offer compensation or repair.

Repair Service

For any 14K Gold items where the warranty period has passed, please visit our Atelier at Gerard Doustraat 94, Amsterdam to discuss repair options, or reach out to herengracht@anna-nina.nl. Please attach a picture of your item to your mail.

Check & Cleaning Service

A one-time check and cleaning service within 12 months after purchase, is included in our warranty on 14K and other gold rings. Bring your ring to our store in de Pijp (Gerard Doustraat 94, Amsterdam) for a quality check and cleaning (no delivery service included). If possible/needed, further repair service may be offered to insure the lifespan of your piece.

Please note that Vintage Jewellery is pre-owned. Possible damage due to wear might already be there and therefore erosion also occurs earlier. All jewellery is checked for quality by our in-house goldsmith.

• Avoid wearing your jewellery while exercising. Gold a soft metal, which means it is vulnerable to scratches. This also applies to rings with precious gemstones. Gemstones vary in softness and can best not be worn during sports.

• Do not wear your jewellery in the shower, pool or spa. Chlorine is very damaging to jewellery and can lead to your jewellery breaking. Moisture may also be the cause of oxidation so clean your item with a dry cloth if your item has been stored in, or came in touch with, liquids. Pearls, for example, are porous and - despite coming out of the water - do not like moisture.

• Take off your jewellery while using any harsh chemicals as they can affect the shine and polish of your piece. Put jewellery on last. Make-up, perfume, hair products, and lotions can damage.

• Clean your Vintage jewellery. You may use lukewarm water with a mild non perfumed dish soap and a soft toothbrush. When in doubt/ in need of a professional cleaning by our Goldsmiths, please visit our Atelier at Herengracht 369, or contact them on herengracht@anna-nina.nl.

Store your pieces in a clean, dry space. It is best to store items separately to keep them from scratching or tangling. Avoid hanging necklaces or bracelets made with pearls or beads.

All of the vintage rings sold online and instore are authentic Vintage rings, which means they are pre-owned and not ‘new’. We definitely think that this makes each piece unique and adds to the character of the Jewellery. All of our anna + nina vintage rings are locally sourced in Amsterdam and are hand-selected by our specialist who carefully evaluates each ring and asses the type(s) of metal, stones, and settings.

If you want to make a claim under your warranty, you received a damaged or faulty product, please contact us right away. With a store purchase, please get in touch with the store where your purchase was made. In case of a webshop order send us a mail on webshop@anna-nina.nl and attach a picture and the order number. Contact us as well if you are not sure your item is as it should be or does not close properly.

All of our Vintage Jewellery is guaranteed for 12 months. Please note that this warranty is void if the ring is adjusted by another goldsmith and once a ring has been resized we are unable to offer a refund.   

Our warranty does not apply on products purchased in stores or webshops other than anna-nina.nl or our Official Anna + Nina Stores.

Retroactive solutions are not possible, report any complaint(s) right away.

Our warranty does not apply to:

• Scratches caused by normal wear.
• Improper use or storage of your product.
• Items modified or altered by any third party outside of Anna + Nina.
• We cannot cover lost items such as earrings, we need the defective item back to offer compensation or repair.

Repair Service

For any 14K Gold/ Vintage items where the warranty period has passed, please visit our Atelier at Herengracht 369, Amsterdam to discuss repair options, or reach out to herengracht@anna-nina.nl. Please attach a picture of your item to your mail.

Check & Cleaning Service

A one-time check and cleaning service within 12 months after purchase, is included in our warranty on 14K and other gold rings. Bring your ring to our Atelier (Herengracht 369, Amsterdam) for a quality check and cleaning (no delivery service included). If possible/needed, further repair service may be offered to insure the lifespan of your piece.

As the rings are Vintage they are already sized and not newly made to fit. On each product page, you can see which size the ring is available in.

In order to help you, we have also added the possibilities for resizing each item. Please note that it is not possible to resize the rings to any size and there are limitations. The guidelines given are based on the possibilities at our Atelier, which means another goldsmith may or may not be able to offer the same possibilities.

If you would like to have your ring resized by Anna + Nina following the possibilities stated in the item overview, you can only do so by visiting our Atelier in Amsterdam. 

Please note that there will be an additional charge for resizing (see below). Unfortunately, it is not possible to send us the goods via post, nor is it possible for us to ship the goods to you after resizing, the goods would need to be delivered and collected in person at our Atelier.

Adjustment costs by the Anna + Nina Atelier:

• Reducing the size €25.00 (per size)
• Enlarging the size €50 (per size)

The refined design of the Never-Ending Jewellery Collection captures a wearable reminder of timelessness. Please note that each and every jewellery piece is fragile. Therefore, we advise you to be as careful as ever with your Never-Ending Piece.  

Our warranty is applicable to the following cases: 

• If, in any urgent situation (such as a medical appointment) it is mandatory for your Never-Ending item to be removed, please come back and we will re-secure it in one of our Anna + Nina stores. If possible, please open the bracelet at the connecting ringlet, this assures we can re-attach it without damaging the chain. 

• In case you have lost your Never-Ending item and found it again, please bring the chain to one of our Anna + Nina stores. We’re happy to check if we can re-secure it again.  

Our warranty is not applicable in the following cases: 

• In case your Never-Ending jewellery has snapped off. 

• As your Never-Ending Piece will be worn perpetually, traces of wear will arise. Your chain could stretch over time.  

• Losing your Never-Ending isn’t covered by our warranty as it can’t be checked for any possible manufacturing errors. We need to assess the item back in our shop to offer repair or compensation 

• If you notice a change in the colour (intensity) of your white gold Never-Ending piece, please note that changes in colour might occur as a result of a combination of: contact with chemicals in cosmetics, water, the ph-level of your skin and other harsh materials.  

• In case the original size does not fit anymore. We measure the right size during our appointment and do not offer warranty if the bracelet becomes too small due to various reasons.

An object made of gold, silver, or platinum (precious metals) must be hallmarked if it exceeds a certain weight. This mark guarantees the type of precious metal and the exact amount of pure metal used in the piece. You can find images of these hallmarks on the hallmarking plate.

If you want to read more about the different hallmarks, click here